Answers to the most common buyer questions about our BD factory-direct workflow, in-house production lines, bulk programs, QC checkpoints, and export-ready packing.
For the fastest quote, include your specs and artwork.
Quote Checklist (Fastest Way to Quote)
· Product type (lapel pins / coins / medals / badges / other)
· Size (mm/inch) + thickness (if known)
· Quantity
· Finish preference (gold/silver/nickel/antique/black nickel)
· Color requirement (enamel/printing) + Pantone (if available)
· Attachment / accessory (pin back, magnet, ribbon, etc.)
· Packing requirement (individual/set/labeling)
· Needed-by date (deadline)
· Shipping destination (country/city)
· Artwork file or reference image (AI/PDF/EPS preferred)
Factory & In-House Production Lines
Are you a factory-direct manufacturer in BD?
Yes. You work directly with our BD factory team for artwork/spec review, sampling, mass production, QC checkpoints, and packing.
What do you mean by "in-house production lines"?
Key steps are run inside our BD workshop: metal forming (stamping/die casting based on design), polishing & surface prep, finishing (plating/surface finishing as requested), product-specific color steps (enamel/printing when needed), QC checkpoints, and export-ready packing.
Can you share production-line photos or videos for buyer review?
Yes. Workshop photos/video can be shared upon request during production for buyer review and internal approval.
Where can I see the full manufacturing workflow?
Please visit our Manufacturing Process page for step-by-step details. (Internal link: /pages/manufacturing-process)
What We Manufacture
What products do you manufacture most often?
Custom lapel pins, challenge coins, medals, and metal badges for bulk programs. If you have another metal accessory, send a reference and we'll confirm feasibility.
Can you do custom sizes, shapes, and complex details?
Yes. Share your artwork and target size. We'll review manufacturability and recommend a practical approach for bulk consistency.
Artwork, Files & Mockups
What artwork files do you accept?
AI/PDF/EPS are ideal. PNG/JPG is acceptable for initial review. If you only have a screenshot, send it and we'll advise next steps.
My artwork isn't final - can I still start?
Yes. A logo, sketch, or reference photo is enough to begin mockup review and quotation.
Do you help adjust artwork for production?
Yes. We review line thickness, small text, and fine details for manufacturability and bulk consistency, then propose practical revisions before sampling.
Can you follow Pantone colors?
Yes when color steps apply (enamel/printing). Final appearance is confirmed by the approved sample.
Finishes, Enamel & Printing (How to Choose)
What finishes are common for bulk orders?
Gold, silver, nickel, antique finishes, and black nickel (as requested). We match finishing to the approved sample for bulk consistency.
When should I choose enamel vs printing?
Enamel is usually for solid color areas; printing is used for gradients or very fine details. Send the design and we'll recommend a practical option.
What's the difference between soft enamel and hard enamel pins?
Both are enamel pin styles with different surface feel and finishing style. Share usage and target look - we'll recommend the right option for bulk production.
How do you control appearance and avoid visible surface issues?
We control polishing/surface prep, match finishing to the approved sample, and apply QC checkpoints during key stages.
Attachments & Accessories
What finishes are common for bulk orders?
Common options include butterfly clutch, rubber clutch, deluxe clutch, and safety pin (as requested). Tell us usage and we'll recommend a suitable option.
Do you support medal ribbons and complete sets?
Yes. Share ribbon preferences and whether you need individual packing or set packing.
Can you combine multiple accessories in one order?
Yes. We confirm accessory selection during sampling and finalize the packing plan for bulk production.
Sampling & Approval
Can I approve a sample before mass production?
Yes. Sampling is available. Mass production follows the approved sample specifications.
How do you handle revisions before sampling?
We support mockup revisions to confirm specs, appearance, and accessories before sampling to reduce risk in bulk production.
What should I check when approving a sample?
Size/shape, logo/text clarity, color appearance (if applicable), finish look, attachment function, and packing requirement.
Bulk Production & Timelines
Can you support deadline-driven programs?
Yes. Share your needed-by date, quantity, and destination. We'll propose a practical timeline including sampling (if required) and packing.
What factors affect production timeline most?
Artwork readiness, detail complexity, finish type, color steps (enamel/printing), accessory selection, and packing complexity.
Can you support phased delivery or split shipments?
If needed, share your plan in the inquiry. We'll review feasibility based on quantity and timeline.
QC Checkpoints & Reorder Consistency
How do you keep bulk quality stable across large quantities?
Bulk production follows the approved sample standard. We run QC checkpoints during key stages and perform final inspection before packing.
What do you check during QC?
Appearance vs approved sample (finish look, color appearance when applicable), surface/edge clarity, logo/text details, attachment function, and packing readiness.
How do you keep consistency for repeat orders months later?
We reference the approved sample and confirmed specifications, then apply the same QC checkpoint standards for reorder stability.
Packing (Export-Ready)
Do you provide export-ready packing for bulk shipments?
Yes. Our packing line supports export-ready preparation, including carton protection.
Can you do individual packing and labeling?
Yes. Individual packing and labeling coordination can be arranged upon request.
What should I specify if I have strict packing rules?
Tell us the individual packing type, set packing requirement, labeling format, carton marks, and any barcode/label needs (if applicable).
Shipping, Delivery & Receiving
Do you arrange shipping?
We can support shipment coordination. Share destination and preferred shipping method so we can advise a practical option.
Can you provide tracking?
Yes when shipment is arranged with tracking available.
What can cause delivery delays?
Peak seasons, customs clearance, carrier capacity, and incomplete receiving information. We recommend confirming deadlines early for time-sensitive programs.
Documents & Compliance
Can you provide certificates or compliance documents?
We can support shipment coordination. Share destination and preferred shipping method so we can advise a practical option.
Can you support vendor onboarding/audit document requests?
Yes. Share your checklist and we'll confirm what can be provided.
After-Sales & Issue Handling
What if we find an issue after receiving goods?
Contact us with photos/video and order details. We review against approved sample standards and propose a practical resolution.
How do you handle quality concerns for bulk orders?
We review evidence, confirm the root cause, and provide a solution aligned with the production plan and confirmed standards.
How to Get a Quote (Fast)
What's the fastest way to start?
Send the Quote Checklist items (size, quantity, finish, deadline, destination, and artwork/reference image). We will reply with a practical quote and production plan.
Where do I submit my inquiry and upload files?
Use our Get a Quote page. (Internal link: /pages/get-a-quote)
Ready to Start?
Send your specs and artwork - our BD factory team will reply with a quote and a practical production plan.
We respond within 1 business day.